Thena
AI-driven customer support for B2B teams
Thena unifies Slack, email, and chat to streamline customer support, enabling B2B teams to resolve issues efficiently and improve customer satisfaction.
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What is Thena?
Thena is an innovative AI customer support platform specifically designed for B2B teams. It integrates various communication channels, such as Slack, email, and chat, allowing businesses to manage customer inquiries in one streamlined flow. By automating repetitive tasks and triaging tickets, Thena helps teams resolve customer issues quickly and effectively, enhancing overall service quality. The platform offers numerous benefits, including improved efficiency through AI automation, customizable workflows, and the ability to consolidate support content in branded help centers. Thena empowers customer support teams to focus on complex tasks while the AI manages routine inquiries, ensuring a quicker response time and higher customer satisfaction rates. This makes Thena an essential tool for businesses aiming to enhance their customer support experience.
Key Features
- Omni-channel integration for support
- AI-driven ticketing and triage
- Customizable workflows and boards
- Multi-persona support for diverse teams
- Branded help centers for knowledge management
Who is it for?
- B2B customer support teams
- Tech support specialists
- Sales and account management teams
- Customer experience managers
Use Cases
Streamlined Customer Support
Utilize Thena to manage customer support inquiries across multiple platforms seamlessly. By automating responses and ticket creation, support teams can focus on resolving complex issues more effectively.
Efficient Ticket Management
Thena's AI-driven ticketing system auto-triages and routes inquiries to the appropriate team members, reducing response times and ensuring that customer issues are addressed promptly.
Knowledge Base Development
Create a branded help center using Thena to consolidate support content. This allows customers to find answers quickly and helps support teams reduce the volume of repetitive inquiries.
Enhanced Team Collaboration
Facilitate better collaboration among support team members through Thena's customizable boards and role-based controls, ensuring that everyone is informed and able to contribute effectively.
Pricing Plans
Free: Includes basic features, Pro: $X/month - Advanced features including auto-triage, Enterprise: Custom pricing - Tailored solutions for large teams.
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